[Verified Answer]: Hannah is a personal support worker at…

Hannah is a personal support worker at Banksia Care. She has been caring for a resident named Mr Lee, who has muscular dystrophy. Just recently, Mr Lee’s doctor informed him that he should consider palliative care due to the advancement of the condition. Mr Lee has informed Hannah that he does not want his family members to know about the prognosis. However, one day, Mr Lee’s sister, Emily, comes to Banksia Care and requests to speak with Hannah about her brother’s health. Hannah seeks out Mr Lee to confirm his wishes regarding the sharing of his health information with his family members. Mr Lee continues to insist on maintaining his privacy, so Hannah returns to Emily and explains to her that she is unable to share any of her brother’s information without his consent. Hannah provides Emily with information about Banksia Care’s privacy and confidentiality policy and the legal requirements around protecting resident’s privacy and confidentiality. However, the following day, Emily phones Banksia Care requesting to speak to Hannah. When Hannah takes the phone call, Emily is quite upset and insists on knowing about her brother’s health. She tells Hannah, ‘I have every right to know about the health of my own brother! Surely there is something you can do!’ After the phone call, Hannah organises a meeting with Deb Sinclair. You are playing the role of Hannah. Meet with Deb Sinclair to discuss your legal and ethical responsibilities applicable to the scenario. You will need to discuss the following: Mr Lee’s wishes regarding the sharing of his health information with his sister. Emily’s request for information and her distress following being informed of Mr Lee’s rights. Your own values and attitudes and how you have maintained your professionalism. Suggest one potential work practice improvement in response to the scenario.