[Answered]: Jenna walked in to one of the bathrooms to find…

Jenna walked in to one of the bathrooms to find Marisa and Tom laughing standing over a resident who was sitting on the floor naked. She was horrified by what she saw, and immediately jumped in and covered the client with a towel. Marisa and Tom began to explain what had happened, but Jenna was so upset that she didn’t listen, and headed straight to their supervisor’s office to report what she had seen. What Jenna didn’t know was that the resident decided to sit on the floor before his bath, and was telling a joke when Jenna walked in. Needless to say, Marisa and Tom were not pleased, and have not spoken with Jenna since the Incident. Describe 2 different communication techniques which Jenna could have applied in achieving a more positive outcome to this situation