[Solved]: If a client refuses a recommended service, what is…

If a client refuses a recommended service, what is the best course of action for a case manager? a) Respect the client’s decision and explore alternative solutions b) Discharge the client immediately c) Insist on the service despite the client’s wishes d) Ignore the refusal and proceed with the original plan What should a case manager do if a client discloses a plan to harm themselves? a) Maintain confidentiality at all costs b) Discuss the situation with colleagues without taking action c) Follow agency protocols and ensure the client’s safety d) Encourage the client to keep their feelings private Effective communication between a case manager and a client should be: a) Judgmental and directive b) Open, respectful, and client-centered c) Focused only on the case manager’s perspective d) Dismissive of the client’s concerns A client expresses frustration with the services they are receiving. What should the case manager do? a) Ignore the complaint and continue as planned b) Acknowledge the client’s concerns and work toward a solution c) Blame the client for their dissatisfaction d) Terminate services immediately Case managers should document client interactions: a) Only when there is an incident b) In a detailed, accurate, and objective manner c) With personal opinions included d) Using informal language and abbreviations If a client does not attend scheduled meetings, the case manager should: a) Document the absence and attempt to re-engage the client b) Assume the client is no longer interested and close the case c) Ignore the missed appointments and proceed without them d) Penalize the client without discussion