[Solved]: HOME CARE BY SELF-GOVERNING NURSING TEAMS AT…

HOME CARE BY SELF-GOVERNING NURSING TEAMS AT BUURTZORD NEDERLANDS B uurtzord Nederlands is a nonprofit homecare compary that started with a handtul of employees in 2007 and grew in a limbe under a decade to about 8,000 nurses delivering care for 65,000 patients. The phenomenal growth of this Dutch company has been attributed to its radically different approach to delivering home care through seli-managed teams, which provide high-quality care at lower cost than competitors. In the Netherlands, home-care companies contract with government-funded insurance firms to provide services to patients needing home care. These services include temporary care following hospitalization or an end-of-ife decision and long-term care for those suffering chronic conditions or dementia. In this industry, nurses typically deliver only those services requiring their expertise while less skilled and help them attain as much of an independent life style as possible. Sophisticased information tectonology integrates Gata about pationt care and health, scheduling, and biling to faciitate a continuous care process where teams share information, serve patients’ needs in real time, and identhy and address problems rapidy. Teams do not report directly to managers but have the autonomy and flexbility to adjust work amngements and schedt les and no make melevant and timely decisions as circumstances demand. Buartzorg’s 700 self-managed teams are supported by 15 coaches who help solve problems when needed, usually on issues relased to team functioning and development. A small back office pefforms administrative functions for teams. The tirm’s surplis revenues fund Continuing nurse training and team projects and