[Expert Solution]: A patient is on the phone, and she is…

A patient is on the phone, and she is complaining that the clinic that you work for transferred her to another hospital. You check the records for further details and see that the transfer happened because the patient’s doctor thought it was a matter of life and death and that the patient was sent to a better-equipped hospital. Which of the following statements present appropriate ways of answering the patient’s complaint? elect all answers that apply: A. Explain to the patient why the transfer occurred, emphasizing the fact that the medical intervention went well and that the doctor sent her to a better-equipped hospital for her own benefit. B. Apologize for the situation and promise it won’t happen again. C. Call the doctor that signed for the transter and ask him to apologize to the patient for the incorvenience she has been through. D. Ask the patient for more details to better understand why she is upset with the transter, and then tell her why the transter happened in the first place. E. Let the patient know that sometimes even doctors can make mistakes and ask the patient to be more understanding.